“Knowledge is knowing that a tomato is a fruit,” Brundage added . “Competence is knowing that it doesn’t belong in a fruit salad.”ad Share the article It is essential to understand the importance of Customer Loyalty for business success. Keeping loyal and satisfied customers is the key to the growth and improvement of your business. guide on what it means, what customer loyalty tools are and how to use them to obtain concrete results.
What is customer loyalty? Customer loyalty is romania number data the process of creating a lasting and meaningful relationship between a company and a customer , based on trust, satisfaction and mutual loyalty. Are you wondering if it is just a business transaction? It is much more: you will have to invest in the authentic value of your company and your customers. According to a study, 53% of customers say they perceive a real emotional connection with the brand from which they purchase the most.
The customer feels appreciated, satisfied, well cared for and more likely to return to purchase, thus becoming an ambassador for your brand. Customer loyalty therefore has a profound meaning for the success of the company. It does not only mean attracting new customers, but retaining existing ones in the long term because a loyal customer generates repeat revenue and spreads the reputation of the brand through positive word of mouth.
