" Show the benefit - convenience, time savings, exclusivity or a discount. Don't overload - offer 1-2 additional products, but not the entire assortment. Golubeva Anastasia, sales trainer and international scriptologist, applied business analyst Don't read tea leaves. See how the average bill and conversion change after different offers. Collect feedback from customers: do they thank you for the recommendation or ignore the message? And most importantly, test.
For example, you sell cosmetics, a client orders indonesia telegram data a face cream. In one version, the manager recommends a serum, in another - a cleanser. Evaluate which combination works more often. It's simple: if people take it, scale up the offer. If they don't, try another option. Cross-sell is not about "pushing", but about "helping the client buy more conveniently". Automate sales There are already entire systems that can help you offload routine tasks.
Connect CRM, chatbots, and integration with messengers — and using cross-sell will become easier. Chatbots will back up managers. For example, a client orders a bouquet, confirms the purchase, and then the bot casually asks: "Do you need a vase?" Politely, carefully - and sales grow. And the girl who gets a vase in addition to the flowers will be very grateful to you. CRM + messengers with triggers will make upselling more convenient.
